If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: “How do I install the wall splitter?”
Mount it to a sturdy wall or post using the included screws. Full instructions come in the box—it takes just a few minutes.
Q: “Does it require maintenance?”
Yes, like any quality tool, the tool benefits from a bit of maintenance to keep it performing at its best. We recommend sharpening the blade regularly, especially if you’re using it often. For optimal results, use our specially designed sharpener, available right here in our store.
A sharp tool is a safe tool - and with minimal upkeep, your firewood splitter will stay reliable for years to come.
Q: “Can anyone use this tool?”
Yes, as long as you follow the safety protocol. But we don`t recommend small children using the tool.
Q: “What if it doesn`t work for me? ”
We stand behind the quality of our tools, and your satisfaction is important to us. If the splitter doesn’t meet your expectations, you’re always welcome to reach out to us. We’ll do our best to help - whether that’s offering tips for use, answering questions, or guiding you through a return or exchange.No fuss, no stress, just solid support from fellow firewood enthusiasts.
Q: “What size logs does it handle?”
The wood splitter is built to grip a wide range of firewood sizes - everything from small kindling to larger split logs. It`s solid construction and clever design give you a firm hold whether you're working with thinner sticks or chunkier pieces.
As long as the log fits securely in the clamp, the tool is ready to handle it.
Q: “Will it work on hardwoods like oak or maple?”
Yes, the firewood splitter is built to handle tough jobs, including hardwoods like oak and maple. Its sturdy design and strong clamping force give you a secure grip even on denser, heavier wood. Just make sure the log fits properly in the tool, and you’ll have no trouble splitting harder species.
Q: “Is it safe to use indoors?”
The tool is primarily designed for outdoor use, especially when working with axes or other sharp tools. While technically you could use it indoors for holding firewood in place, we strongly recommend using it only in well-ventilated, open spaces where there’s no risk to floors, furniture, or people nearby.
Safety first—chopping indoors with sharp tools is never a great idea. Keep it outside where it belongs, and you’ll get the best performance and safest experience.
Q: “Shipping & returns?”
We offer free shipping on all orders, because great tools should come with great service. Not sure if it’s the right fit? No problem - our 14-day return policy gives you time to try it out. Plus, every product comes with a 1-year warranty, so you can buy with confidence, knowing we’ve got your back.
